DISCLAIMER: This post contains views that are mine alone and do not represent those of any friend, family, employer, or service provider. Read on at your own risk.
How to Win at Customer Service, Personal Finance, and Life in General
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Along the way in My Early Retirement Journey, I’ve made some keen observations. Today I am sharing one such observation with you, my three loyal readers. Along the same vein as Chappelle Show’s “Racial Draft,” there are some serious points cloaked in absurdity. So if you’re wondering How to Win at Customer Service, Personal Finance, and Life in General, here’s this handy chart I made that can serve as a guide. (P.S. Google, please don’t delete my blog. Love ya, mean it!)
This visualization is based on my very unscientific poll of co-workers past and present, other humans, and my experiences, in no particular order, as: an observant, nomadic naturally curious human; waitress; cashier; public school teacher; public school graduate; community college adjunct; call center employee twice over; college graduate; and human immigrant living in America. I navigate life by putting people (and experiences) in categories. I shall call you a liar, if you say you don’t. With Fourth of July just ahead, sure let’s celebrate our independence and myriad freedoms but also recognize it’s not always distributed equally.
The Customer Service Experience:
At just about every encounter with another human in America, customer service is occurring. We are either the customer (recipient of the service) or the one providing the service (provider). Sometimes we are both at the same time. For example, at my teaching job, I was providing customer service to my students as part of the classroom experience. And at a higher level the school was the provider, and the students and I were recipients in terms of choice for education and employment, respectively. At my call center job, I provided customer service to callers as my primary role, 8 hours a day. Additionally, our company provided a service to the client for whom we provided contact center services. In our role as actual human resources, my co-workers and I were the recipients of customer service from our employer. And the hierarchy applied there too in terms of which squeaky wheel got the best oil. While most ostensibly identifiable in experiences where there is an exchange of currency for goods and services, the customer service experience is everywhere (#haveyouseenamericalately #affluenzateen #borderwall). These are my observations.
|Ignored, disregarded (bottom) → Acknowledged, highly regarded (top)|
How to use this chart:
- At the bottom of the hierarchy are those who are easily ignored or disregarded and generally receive lackluster customer service. As you move closer to the top, you find the customers who are often first to be acknowledged, attended to, accommodated and highly regarded in the customer service experience in just about every arena.
- Recognize your place. Know its limitations. Or its privileges.
- Unless you are some sort of social justice warrior, you can either spend your time fighting your place in the hierarchy OR trying to live your life. If you are an ordinary human, you likely don’t have the energy for both. Choose. Or, don’t and be exhausted, frustrated, and defeated.
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